Are your customers getting the respect they expect (and deserve)?
Are you ready for the future of work? Big changes are already happening!
Start effectively training today. Implement the award-winning workplace programs that top companies trust... quickly and efficiently.
The Sollah team will tailor an employee or leadership development training roadmap to meet your learning & upskilling needs and objectives to give you peace of mind and empower your workforce. Sollah's training programs are realistic, relevant & relatable!
What Sets Sollah Apart...
INDUSTRY & PRODUCT AWARDS WON
READY-TO-USE TRAINING RESOURCES
INTERACTIVE ELEARNING COURSES
A Little Love From Sollah Customers
Sollah's Customer-Centric Process
Sample Package Pricing
New Posts from the Sollah Blog
Trust and empathy are the heart of a successful customer service strategy. An organization’s ability to understand customers' needs and emotions is powerful. Acknowledging concerns and frustrations builds trust with clients. Empathetic customer service turns satisfied customers into brand advocates who eagerly promote your business to others.
Companies set the stage for success when they prioritize their customer’s happiness. Long-term sustainability is directly connected to customer retention and loyalty. Companies that establish themselves as trusted partners forge committed relationships with their customers.
Harassment is a form of discrimination that violates federal and state laws, as well as the dignity and rights of individuals. Harassment can create a hostile, intimidating, or offensive work environment that affects the well-being, productivity, and performance of employees and managers.
Positive redirection is a way of addressing undesirable behavior or performance in a constructive and respectful way, while positive response is a way of acknowledging and appreciating someone's good work or effort. It’s important for leaders and managers to understand how each skill can achieve several goals, such as maintaining or building positive relationships, motivating or inspiring people, and improving or reinforcing performance.