WEBVTT 00:00:06.197 --> 00:00:07.710 Good morning, Sam. Hey. 00:00:07.735 --> 00:00:09.385 Hey, can I talk to you for a minute? 00:00:09.410 --> 00:00:12.089 Yah, sure... ah... what about? 00:00:12.090 --> 00:00:14.319 It was really starting to get to me, you know? 00:00:14.344 --> 00:00:18.100 I needed him to help the team out, but it was always like pulling teeth. 00:00:18.630 --> 00:00:21.920 Sam, I think you're a great employee and I hope you know that. 00:00:22.650 --> 00:00:24.919 Thank you. I just think the team would appreciate 00:00:24.920 --> 00:00:27.399 if maybe you’d show a little more initiative... 00:00:27.400 --> 00:00:30.439 Look, I hear what you're saying about this whole team thing, ya know, 00:00:30.440 --> 00:00:35.979 I get it, but my sales are up, I’m never late and this whole team thing... 00:00:35.980 --> 00:00:37.668 It just isn’t for me. 00:00:43.251 --> 00:00:46.363 Okay, what is it about the team approach that you don’t think is a good idea? 00:00:46.388 --> 00:00:49.039 I don’t know. I just think everybody should do their own work. 00:00:49.040 --> 00:00:50.349 You know, that's what I do. 00:00:50.350 --> 00:00:51.609 I understand that. 00:00:51.610 --> 00:00:54.866 But can you understand how important I feel the team is? 00:00:54.891 --> 00:00:59.508 Yeah, I guess I get it but, I don’t need all this rah-rah to do my job. 00:00:59.533 --> 00:01:01.954 I know, but enthusiasm is only a small part of it. 00:01:01.979 --> 00:01:05.709 Remember two weeks ago, everybody stayed late to reach out to your customers 00:01:05.710 --> 00:01:08.019 when you were taking personal time off? 00:01:08.464 --> 00:01:10.724 You’d still be trying to catch up if they hadn’t helped out. 00:01:10.749 --> 00:01:11.769 Yeah, I suppose. 00:01:11.770 --> 00:01:15.269 And yesterday when Tammy needed help, you were nowhere to be found. 00:01:15.270 --> 00:01:16.979 How do you think that made the team feel? 00:01:16.980 --> 00:01:18.668 I don’t know. I... 00:01:18.693 --> 00:01:22.766 Well, resentful for one. Personally, I was disappointed. 00:01:22.791 --> 00:01:26.380 Everybody notices when you don't participate in meetings and help out. 00:01:26.405 --> 00:01:30.069 It's important for everybody's attitude that we all willingly 00:01:30.094 --> 00:01:32.127 step-up and help the team out. 00:01:32.152 --> 00:01:34.849 I mean, to keep us all moving in a positive direction. 00:01:34.850 --> 00:01:37.099 I... I can't be in a good mood all the time. I mean... 00:01:37.100 --> 00:01:41.147 That’s not what I’m asking. Look, this team and your position 00:01:41.172 --> 00:01:44.680 requires you to be helpful, supportive and proactive. 00:01:45.280 --> 00:01:47.829 If I don’t see some improvement in the situation, 00:01:47.830 --> 00:01:51.031 we might need to evaluate if this is the right position for you. 00:01:51.900 --> 00:01:52.839 What do you mean? I mean... 00:01:52.840 --> 00:01:55.206 Well, you knew what this job was about when you took it. 00:01:55.850 --> 00:01:58.788 Look, I'll help any way that I can but I’m really gonna need 00:01:58.789 --> 00:02:01.450 to see some improvement from you on your teamwork. 00:02:02.370 --> 00:02:03.843 Look, I like doing what I’m doing. 00:02:03.868 --> 00:02:07.635 So, maybe I just... should think a little differently. 00:02:07.660 --> 00:02:08.776 Okay, good. 00:02:08.801 --> 00:02:11.459 And I'll do whatever I can help out too, remind you of some of 00:02:11.460 --> 00:02:15.687 the big tasks coming up or let you know how you can help. Okay? 00:02:15.712 --> 00:02:17.351 Yeah, okay. 00:02:17.376 --> 00:02:18.499 Alright, thanks Sam. Thanks. 00:02:20.159 --> 00:02:23.188 Oh... Hey Sam, thanks for staying last night to help out. 00:02:23.189 --> 00:02:24.953 I know everyone appreciated it. 00:02:24.978 --> 00:02:26.039 No problem. 00:02:26.064 --> 00:02:27.634 Are you available again tonight? 00:02:27.659 --> 00:02:30.553 Because it looks like we have another big batch of orders to fulfill 00:02:30.578 --> 00:02:32.731 and it’ll only take about an hour or so. 00:02:32.756 --> 00:02:33.590 Absolutely. 00:02:33.615 --> 00:02:35.458 Alright, great. I appreciate it. 00:02:35.483 --> 00:02:36.466 Thanks. Yep. 00:02:36.791 --> 00:02:39.929 I pretty much thought that what I did only affected me. 00:02:39.930 --> 00:02:43.066 I mean, it's still pretty tough to remember sometimes. 00:02:43.091 --> 00:02:45.598 But Kara does a pretty good job about reminding me 00:02:45.623 --> 00:02:49.240 that I have a responsibility to the team. And, that helps.