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Trust and empathy are the heart of a successful customer service strategy. An organization’s ability to understand customers' needs and emotions is powerful. Acknowledging concerns and frustrations builds trust with clients. Empathetic customer service turns satisfied customers into brand advocates who eagerly promote your business to others.
Sep 18, 2023 (2 weeks ago)
Companies set the stage for success when they prioritize their customer’s happiness. Long-term sustainability is directly connected to customer retention and loyalty. Companies that establish themselves as trusted partners forge committed relationships with their customers.
Sep 5, 2023 (4 weeks ago)
Harassment is a form of discrimination that violates federal and state laws, as well as the dignity and rights of individuals. Harassment can create a hostile, intimidating, or offensive work environment that affects the well-being, productivity, and performance of employees and managers.
Aug 29, 2023 (5 weeks ago)
Positive redirection is a way of addressing undesirable behavior or performance in a constructive and respectful way, while positive response is a way of acknowledging and appreciating someone's good work or effort. It’s important for leaders and managers to understand how each skill can achieve several goals, such as maintaining or building positive relationships, motivating or inspiring people, and improving or reinforcing performance.
Jul 31, 2023 (2 months ago)
Open-ended questions can serve as a starting point to explore complex workplace issues, encourage critical thinking, and drive meaningful change within organizations and communities. Think before you ask!
Jul 21, 2023 (2 months ago)
Taking care of yourself during stressful periods is essential for maintaining your well-being and resilience. By recognizing your emotions, prioritizing self-care activities, maintaining a healthy lifestyle, practicing relaxation techniques, setting boundaries, connecting with others, and practicing self-compassion, you can navigate challenging times with more ease.
Jul 7, 2023 (3 months ago)
By being an ally or upstander, you contribute to creating a more inclusive, equitable, and successful work environment for everyone. This article provides eleven ideas your organization can embrace when it comes to allyship.
Jun 23, 2023 (3 months ago)
The future of work depends on collaboration and understanding—but how do we get there? Training resources like Sōllah’s The Future of Work™ Generations in the Workplace help leaders manage and adapt to the complexities of inter-generational diversity in the workplace.
Jun 15, 2023 (4 months ago)
Responsive associates and friendly employees leave long-lasting impressions and create connections with customers and clients that exceed a transactional relationship.
May 30, 2023 (4 months ago)
Unlock the power of behavior-based interviewing to hire top talent, improve employee retention, and transform your organization's recruitment process.
Apr 20, 2023 (5 months ago)
It's the Law™ - The Legal Side of Management - uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.
Mar 30, 2023 (6 months ago)
Sollah Learning Library is a unique cloud-based library that provides thousands of award-winning training resources – right out of the box! From case studies and assessments to dramatic videos and facilitation materials, the library means drastically reduced training deployment time and a greater return on your training dollars.
Feb 27, 2023 (7 months ago)
Racism and racial inequity harms everyone. It distresses the individual on the receiving end and stifles the organization's ability to foster a safe, diverse and inclusive community. The best way to beat racism in the workplace is to take accountability for mistakes and to educate others as needed.
Jan 25, 2023 (8 months ago)
Starting a position at a new organization can induce feelings of discomfort and anxiety. Every job has a unique set of expectations, rules, processes, must-do’s and an unwritten “way of things.” Mentorship training can help you learn how to alleviate some of this discomfort, and provide a mentee with support and knowledge.
Dec 29, 2022 (9 months ago)
Facilitation training methods are teaching techniques that guide participants by encouraging collaboration, discussion, and learning without excessive involvement from the trainer. This teaching style is important to Sollah’s interactive learning approach and methodology.
Dec 15, 2022 (10 months ago)
How do we bridge the gap between entertaining content and content that employees are most likely to learn from and take seriously? The answer is a combination of factors that increase the likelihood that your videos will grab the attention of your viewers.
Nov 15, 2022 (11 months ago)
Sollah provides training content that is up to speed with current workplace culture. We are fully equipped to create content tailored to your industry and your company so that you can offer your employees materials that address specific areas of need.
Nov 4, 2022 (11 months ago)
Some people are natural born leaders. Yet, employees at every level can benefit from developing leadership skills that may help them advance professionally while improving self esteem and quality of work output. Everyone stands to benefit when the result is an increased sense of agency and ownership of roles within the company and the company itself.
Oct 11, 2022 (12 months ago)
Reinforcing ethical principles and educating employees about compliance with the law are ongoing and important responsibilities. An organization is only as ethical and compliant as its officers, managers, and employees. Ethics and compliance training helps encourage appropriate behavior, sets expectations, demonstrates the organization's commitment, and informs employees of laws or regulatory principles that may not be common knowledge.
Sep 19, 2022 (12 months ago)
What do you do with employees who are not living up to expectations? Do you fire them on the spot? Do you give them another chance? How many chances do you give them before you terminate them? These questions and many more are being asked every day by supervisors and managers. Using the FOSA™ method, managers will possess the tools to effectively and legally address performance issues.
Aug 14, 2022 (14 months ago)
While diversity creates the potential for greater innovation and productivity, inclusion is what enables organizations to realize the business benefits of this potential. Equity refers to fair treatment in access, opportunity and advancement for individuals. Work in this area includes identifying and working to eliminate barriers to fair treatment for disadvantaged groups.
Jul 20, 2022 (14 months ago)
Leading by example is just the beginning of good management/supervision. What about when things start to fall apart? Employees are angry at each other - or even worse - at customers. Team members are excluding others based on generational differences.
Jun 25, 2022 (15 months ago)
Research tells us that as many as 80% of women (and up to 20% of men) experience harassment in the workplace and two-thirds of workers experience bullying in the workplace. This program provides participants with tools to effectively and appropriately respond to workplace bullying and harassment as well as how to step up and put an end to aggressive and fearful behavior.
Jun 20, 2022 (15 months ago)
Within organizations and teams, employees have the important role of sharing ideas between groups, departments, and teams. This “cross-pollination” of ideas helps to unlock the inherent creativity and innovation that lies within a company, but may need a spark from another source to bring it to life.
Jun 8, 2022 (16 months ago)
Throughout their careers, Bob and Jon developed a mutual passion for improving employee performance. They felt that they could improve workplace diversity and inclusion by forming their own companies and creating content to further those ideas.
Mar 21, 2022 (2 years ago)
For us, Sollah is more than just a name. It’s a driving force. It’s the reason why we do what we do. Sollah is a derivative of the Hebrew word “selah.” It can’t be directly translated into English, but the typical meaning is “to lift up.” It’s a wonderful concept, isn’t it?
Mar 1, 2022 (2 years ago)
Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.
Feb 23, 2022 (2 years ago)