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ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. <b>The good news is there is a process for dealing with these difficult people!</b> The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Eliminate negativity in the workplace by dealing effectively with difficult attitudes. This program helps supervisors and employees recognize the characteristics of rotten attitudes and sort out the problems they cause co-workers and even patients.

Interactivity: Linear navigation, pre- and post-assessment, full video, interactions, audible narration.

Seat time: 40 Minutes

Topics: Communication, Conflict Resolution, Interpersonal Skills

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