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Another Look: Defining Respect in Healthcare™ (eLearning)

Healthcare organizations care for patients from every walk of life. So providing quality healthcare begins with recognizing that each patient has diverse beliefs, experiences and needs and wants to be treated with respect and understanding.

Providing quality healthcare also includes recognizing that employees and others in the work environment have diverse backgrounds and a desire for respect and understanding as well.

To thrive in the future, healthcare organizations must create inclusive work environments in which everyone— patients, patients’ families, employees and suppliers—is treated with fairness, dignity and respect.

This course will help your employees gain an awareness of why and how differences—experiences, mindsets and biases—impact interactions with patients and coworkers.

Great for new hire orientation and on-boarding, this updated course will also introduce participants to a commonsense approach for effectively resolving situations caused by hidden differences. The approach, called the C.A.R.E. model, comprises the following four steps:

C - Consider before you act
A - Accept differences in others
R - Respect others’ feelings
E - Engage in the process

Interactivity: Linear navigation, pre- and post-assessment, full video, interactions, audible narration.

Seat time: 30 Minutes

Topics: Diversity, Inclusion & Respect, Professionalism

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